Sustainability Policy
Facilitating sustainable development in an equitable manner is central to our business activities. As a small company with limited physical, energy and resource footprint and simple value chain, it is through our consultancy work that we can have the greatest positive impact. This policy sets out how we will strive towards continuous improvement with regard to all three pillars of sustainability.
Social
We will always give due regard to social impacts of our decision-making including equalities considerations during the course of our client engagements and through our pro bono activities as part of Emanate Impact.
We will deliver one project free of charge annually, which will be chosen through a mini competition with call for entries from community-based/grass roots organisations. The terms of the competition will be displayed on our website and preference will be given to projects that would deliver the most positive outcomes to the local community and environment.
We support inclusion and have zero tolerance for bullying, racism and any other abusive and intolerant behaviours. We comply with all health &safety legislation and policy that is relevant to small businesses within the United Kingdom.
We operate a flexible working policy with staff scheduling work to prioritise client and project deadlines, their responsibilities and interests outside of work. We believe that this maintains a high level of responsiveness, delivery and health and wellbeing.
Economic
We believe that environmentally robust and sustainable development is integral to economic growth. We strive to provide advice that will support our clients' commercial objectives alongside that of the community in which a project is located and the UK as a whole.
As set out above, we will deliver one pro bono project annually as part of Emanate Impact whereby we will not charge professional fees for our work. We may need to claim expenses such as travel and data purchase and will always make this clear at the competition stage.
Through our school support and advocacy for young professionals, we will indirectly contribute to increasing the chance of economic wellbeing and livelihoods for the next generation of the workforce.
Environmental
We minimise work travel as far as possible with public transport or Electric Vehicles (EV) with electricity sourced from 100% renewable energy tariffs used to travel to internal meetings. Train is the preferred mode of transport for project meetings, with travel by EV undertaken where train is not possible or where costs are prohibitive.
Home offices are powered by energy procured through 100% renewable tariffs, with smart meters enabled and electronic devices, heating and hot water programmed to take most of their energy during off peak periods (which is usually when the overall grid has the lowest carbon intensity). One property is fitted with an air source heat pump (AHSP) and is not connected to the gas network. The other is heated by a high efficiency gas boiler, which is pending replacement with an AHSP. All lights are high efficiency LED and are switched off when not in use.
We seek to minimise waste, with mobile phones and laptops being refurbished models. Our paper consumption is minimal with most of our work being electronic. Whilst IT infrastructure and cloud data storage is energy intensive, we minimise impact through the use of 100% renewable energy tariffs.
Review and Reporting
We commit to reviewing this policy, updating it as required and reporting on progress annually.
As an SME we are exempt from Streamlined Energy & Carbon Reporting (SECR) that is mandatory for listed companies and large unlisted companies and partnerships. However, we will seek to establish a baseline position from April 2026 – April 2027 such that we will be able to measure performance voluntarily thereafter.
Privacy Notice
We are committed to safeguarding your personal information and dealing with it responsibly and in accordance with UK law and data protection principles. We act as a data controller of any personal information collected by, or provided to, us in connection with our business.
This privacy policy explains what personal information we collect and how it is obtained, used, stored and protected. It explains the legal basis for our use of your personal information, who we share it with and what your rights regarding your personal information are. You may at any time request to see and, if appropriate, amend the personal data we hold about you.
What information we collect, use, and why
We collect or use information for the following purposes:
to provide and improve products and services for clients
for the operation of client or customer accounts
for information updates or marketing purposes
to comply with legal requirements
to deal with queries, complaints or claims
The information we collect or use includes:
Names and contact details
Addresses
Gender
Pronoun preferences
Occupation
Marketing preferences
Account information
Purchase or service history
Customer or client accounts and records
Financial transaction information
Correspondence
Website and app user journey information
IP addresses
Credit history and credit reference information
Information relating to compliments or complaints
Records of meetings and decisions
Health and safety information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the form at the bottom of this page.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
For more information on our use of legitimate interests as a lawful basis you can contact us using the form at the bottom of this page.
Where we get personal information from
Directly from you
Publicly available sources
Previous employment
Credit reference agencies
How long we keep information
Personal data is retained only as long as necessary:
Customer records: typically 6 years (aligned with HMRC requirements)
Marketing lists: until consent is withdrawn
Project files: based on operational need and contractual terms
When no longer required, data is securely deleted.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the form at the bottom of this page.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the form at the bottom of this page.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Contact Us
Please get in touch. We would love to hear from you.